THE KEY POINT
“Verification approved” and “withdrawal released” are separate updates. Find the level and status that remain unresolved before resubmitting documents.
01
An approved identity check may not close the review
Recent public Gamdom reports describe additional document requests and withdrawals still under review after identity checks. In one June 2026 response, Gamdom said a review had finished, the remaining balance could be withdrawn and the account had been closed. That outcome matters: the report should not be presented as a permanently unresolved payment.
If your KYC screen says approved but the withdrawal is blocked, preserve both screens. Ask whether the open step concerns identity, payment ownership, funds or the withdrawal itself. Do not resubmit an accepted ID until support identifies a reason; a fresh upload does not necessarily address the remaining review.
02
Match the request to the correct level
Gamdom’s current verification guide separates personal details, ID and selfie through Veriff, and source-of-funds documents requested at a further level. It also allows additional requests. Names and other identity details must match across the relevant stages.
Check the level displayed in your account and the request from support. If they disagree, save the discrepancy and ask which route to complete. A bank statement requested for funds or payment ownership is a different submission from an ID photo. Use the operator’s confirmed upload route and ask what information must remain visible before hiding sensitive fields.
| Account screen | Verification level and exact status |
|---|---|
| Request | Document type and official upload destination |
| Withdrawal | Reference, request time and current status |
03
Correct the rejection reason, not the whole account
The published guidance identifies document condition and image quality as possible rejection reasons, including expired documents, obscured details and incomplete images. Read the actual rejection before taking another photo. Correct a crop or lighting problem if that is what the message identifies.
If the uploader fails before submission, record the error, device and time. Tell support that no document was successfully submitted. If submission succeeded but the result is pending, say so instead. Keep identity records in the official verification channel; passwords, one-time login codes and recovery codes have no place in a support message.
04
Ask for the next step with a short timeline
Gamdom describes automated verification as often quick, but that is not a deadline for every manual review. Write the first submission time, the last document request and the last reply. Include the withdrawal reference and ask whether anything remains outstanding from you.
The official guide lists live support and support@gamdom.com. Continue in the same case where possible, and retain any estimate as an estimate. Ask when to follow up if no update arrives. Opening another account or making another deposit will not clarify the original review and can complicate the record.
BEFORE YOU CONTINUE
Quick checklist
- Check the level and status displayed in the account.
- Keep approved KYC and withdrawal status as separate records.
- Address the stated document rejection.
- Ask what remains outstanding and retain the reply.
Official help and player reports
Operator documents explain the published process; public player reports explain why this topic was selected. The troubleshooting sequence is StrikePot’s editorial advice.
- Gamdom: how and when to verify your account
- Gamdom: frequently asked questions
- Player reports and Gamdom responses
Public reports are self-selected accounts, not a measurement of how often a problem occurs or proof of its cause. Account-specific decisions require the operator’s response. No login, deposit, withdrawal or verification test was performed.
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